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Sabina5EDC
Sabina5EDC
Participant
January 20, 2022
Question

Background keeps crashing - can't add selected background "Stage" etc. to my Project

  • January 20, 2022
  • 1 reply
  • 211 views

Hello,

 

Various backgrounds like photorealistic ---> metallic keep CRASHING and project/s can not be saved. Same for photorealistic ---> stages.

 

Does anyone have a solution? do we have technical support for this application?

 

Thanks much for your feedback!

This topic has been closed for replies.

1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
January 20, 2022

Hi Sabina,

 

Sorry to hear that you've got into this issue. We will be happy to assist you. Could you please answer a few questions below in order to get to the root cause of the problem.

 

- Which application are you using and which device (Android, iOS)?

- Since when are you facing this issue?

- Have you done any upgrade?/changes?

 

Once we receive this information, we will be able to assist you accordingly. We will be looking forward for your response.

 

Thanks,

Manmeet

Sabina5EDC
Sabina5EDCAuthor
Participant
January 20, 2022
I’m on iOS Monterey 12.1 and this has been going on for over one month. My technical device/s are up to date and I have made no changes.
 
Thanks much, Manmeet for reaching out to help solve this issue. Appreciate it!
 
Sabina
M
Community Manager
Manmeet2016Community Manager
Community Manager
January 21, 2022

Hi Sabina,

 

Many thanks for the information. Please try resintalling it and report back with any observations. If this does not work then please write us back with some more information. Has this app ever worked fine for you? If yes, when was the last time it worked fine and when did this problem start?

 

Thanks,

Manmeet

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