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FedEx Man
December 15, 2025
Answered

Background remover not working

  • December 15, 2025
  • 1 reply
  • 249 views

I hit the remove background and I get a message saying it is not working. 

    Correct answer creative explorer

    @FedEx Man I literally just tried a few seconds ago, and it's working for me.  I would suggest clearing your history, cookies, and cache of your web browser. Make sure to select 'All Time.' If you are using your mobile/tablet app, I would also clear cache of the App. And restart the app or browser

    creativeexplorer_0-1768111092243.png

     

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity ExpertCorrect answer
    Community Expert
    January 11, 2026

    @FedEx Man I literally just tried a few seconds ago, and it's working for me.  I would suggest clearing your history, cookies, and cache of your web browser. Make sure to select 'All Time.' If you are using your mobile/tablet app, I would also clear cache of the App. And restart the app or browser

    creativeexplorer_0-1768111092243.png

     

    m
    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    January 12, 2026

    Hi @FedEx Man, are you still experiencing issues with the removed background feature in Adobe Express? Can you confirm if the mentioned steps helped you resolve the problem? 

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