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3000kelvin
Participant
April 1, 2022
Question

Blank search results

  • April 1, 2022
  • 1 reply
  • 304 views

Since upgrading the app, the search results for templates returns only grey boxes and not the template previews. Have loved out and in and again and reinstalled the app.

    This topic has been closed for replies.

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    April 1, 2022

    Hey there,

     

    Thanks for reaching out.

    I'd like to inform you that the issue you described about, Grey boxes while searching templates is known, and our engineering team is working on resolving this. Once we hear from them, we will update you.

     

    Meanwhile, you may use Creative Cloud Express on any web browser on a computer system, so your work isn't affected.

     

    Also, as this release is just the beginning, we appreciate your patience and feedback to build this new app together!

     

    Thanks,

    Amitej

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