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Hi @default32265301lybo2f 

Thanks for testing those things. It looks like you're using a enterprise type membership through your school. I'd recommend having an administrator (typically the school's IT dept.) for your account open a support ticket through the Admin Console. They can use this link https://adminconsole.adobe.com/support

Best,

Dave

I have tried all three of those options and it's still not working. I even tried it on a different computer. What should I do?

Hi @default32265301lybo2f,

We apologise for the issue, and it shouldn't happen!

Here are a few workarounds you could use:

• Refresh the page
• Clear the cache/cookies from the browser
• Test in incognito or privacy mode. Here are instructions for Chrome
  
  

We recommend closing the previously opened pages before trying those steps.

We hope this helps you.

Thanks,

Winnie