Brand team members can't use uploaded brand fonts

Question

I created a brand with fonts that I uploaded, created projects using that brand's fonts, then made the projects into templates. However, my colleagues, who are members of the brand and template library, are unable to open the templates without being prompted to upload the brand fonts.

Aside from having every team member upload the same font to their individual account, how can they access these branded templates? We'd like to eventually share templates and brands with the rest of the university, so having every user across campus have to upload fonts individually isn't ideal.

Manmeet2016 · Accepted Answer

Hi there,

Thank you for your patience in resolving this issue. After some research, we got to know that's the expected behavior. You need to share custom fonts separately if you want to use the same fonts. If not, then you can cancel and it will revert to default fonts, or you can upload a different font. Please check and write us back with any observations.

Thanks,

Manmeet

Manmeet2016 · Answer

Hi there,

Thank you for writing. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try a different system as well. Try checking these things and report back with any observations. If this still gives you the same trouble, kindly share the screenshot, if possible, to better understand the issue. Thanks for your patience in resolving this problem.

Thanks

Manmeet

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