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Romane.bng
Participant
Nov 28, 2022 12:55 PM UTC
Answered

Brand typeface

Hello, I hope you are well!

Since yesterday, I can't use my branded typography from the Adobe Express iOs application.
They simply don't exist in the app and I only have access to adobe typography...
However, when I connect to the computer version of the site (in order to edit my branded fonts) they are there...

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Lyn_D
Lyn_DCorrect answer
Inspiring
Nov 28, 2022 3:43 PM UTC

Hi@Romane.bng ,

 

Thank you for getting in touch.

 

Adobe is aware that users cannot view their custom branding fonts after the iOS update 11.8.1. We do not have an exact timeframe of when this will be resolved however we are doing our best to solve this as soon as possible.

 

We will provide you with an update once this has been resolved.

 

Many Thanks,

~Lyn 🙂

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6 replies

Lyn_D
Lyn_DCorrect answer
Inspiring
Nov 28, 2022 3:43 PM UTC

Hi@Romane.bng ,

 

Thank you for getting in touch.

 

Adobe is aware that users cannot view their custom branding fonts after the iOS update 11.8.1. We do not have an exact timeframe of when this will be resolved however we are doing our best to solve this as soon as possible.

 

We will provide you with an update once this has been resolved.

 

Many Thanks,

~Lyn 🙂

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    Romane.bngAuthor
    Participant
    Nov 28, 2022 4:32 PM UTC

    Thanks for your answer ! 

    I will wait

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      Lyn_D
      Lyn_D
      Inspiring
      Dec 5, 2022 10:26 AM UTC

      Hi @Romane.bng,

       

      Thank you for your patience.

      I wanted to let you know that we have published the latest adobe express update, 11.8.2. Kindly update your Adobe Express App, test your branding fonts if you haven't already, and let us know if it is working for you again.

       

      Many Thanks,

      ~Lyn 🙂

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        Henrik Heigl
        Community Expert
        Henrik HeiglCommunity Expert
        Community Expert
        Nov 28, 2022 1:53 PM UTC

        Hi,

         

        are the Fonts installed via Upload from your local Computer or are they from Adobe Fonts activated via Adobe Express? Normally Adobe Fonts which are activated via Adobe Express or any other Adobe App are accessible from all your devices. Also take a look in the Creative Cloud App to check if all that Fonts are activated and maybe reactivate them again. Hope that helps.

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        regards,Henrik
        Romane.bngAuthor
        Participant
        Nov 28, 2022 4:33 PM UTC

        My brand has been established for several months (year) now, and I had used this typeface earlier in the day.

        But it's an update issue. I'll wait until the issue is fixed or I'll make my content on the desktop version. Thanks for your answer!

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