Skip to main content
RadamBrown
RadamBrown
Known Participant
Oct 18, 2022 7:17 AM UTC
Question

Camera photos aren’t all showing up as an option on the mobile app

Since the iPhone update, when I go to add or change a photo on my phone via the Adobe Express mobile app, only some photos are showing up...where are all my photos now? And yes, I have the access in my iPhone settings set to All Photos too. Thanks for any help...

    This topic is closed to new replies. Start a new post to keep the conversation going.

    16 replies

    RadamBrown
    RadamBrownAuthor
    Known Participant
    Dec 20, 2022 9:22 PM UTC

    The recent update (iOS or Adobe Express) fixed the issue finally!!! Thanks again.

    Translate
      doodledan
      Participating Frequently
      Nov 6, 2022 3:58 PM UTC

      Same issue here. Have had to stop using Adobe Express because of it. Annoying because instagram's own story tools are pretty basic, but I'll have to struggle on with them for now. 

      Translate
      Lyn_D
      Lyn_D
      Inspiring
      Nov 18, 2022 10:30 AM UTC

      Hi @doodledan,

       

      The is issue has been fixed now by our engineering team. Kindly update your App and it should be working again.

       

      Many Thanks,

       

      ~Lyn

      Translate
        John_Carney
        John_Carney
        Participant
        Nov 6, 2022 12:56 AM UTC

        It's November 5, 2022, and still cannot access all photos. Yes, Adobe, I did all the steps outlined in this thread. And yes, Adobe, I have a newish iphone with all updates. And yes, Adobe, I have prayed to the gods of technology 3 times a day since 2014. The fact that this app won awards for being "groundbreaking" this year is hilarious that it is useless on mobile.

        Translate
          Lyn_D
          Lyn_D
          Inspiring
          Oct 18, 2022 9:44 AM UTC

          Hi @RadamBrown,

           

          Thank you for reaching out.

           

          When you're talking about an update, was this an IOS or an Adobe Express App update? I just updated my iPhone 12 pro-Max to the latest IOS version 16.0.3, and was able to access all my pictures from the Adobe express app.

           

          Try to delete and reinstall the Adobe Express App.

          When you try to add a picture you'll get a popup stating that: "Adobe Express" Would like to Access Your Photos, click on: Allow Access to All Photos.

           

          Let us know if this worked for you. 🙂

           

          Best,

          Lyn

          Translate
            RadamBrown
            RadamBrownAuthor
            Known Participant
            Oct 18, 2022 4:35 PM UTC

            Will deleting it also delete all my templates though? That's why I didn't take that step yet...double-edged sword if that's the case.

            Translate
              Lyn_D
              Lyn_D
              Inspiring
              Oct 19, 2022 9:31 AM UTC

              Hi @RadamBrown, 

               

              Adobe Express automatically syncs projects to your Adobe account. You only need to make sure that you sign in again to your Adobe Express account with the same ID/Email you used for your projects.

               

              We hope this was helpful.

               

              regards,

              Lyn

              Translate
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices