Can not download video due to the message below, please help

Forum|Forum|2 years ago
August 26, 2023
1 reply
292 views

I tried to power off, clear cache. How can I get past this message and download my video? Thank you!

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Andrew_Gutierrez

Adobe Employee

@default31896834x8it4j sorry you're running into download issues! Are you still seeing that message? This appears when the video content is getting uploaded and saved as part of saving your file. If you're still seeing issues, please send me a DM so I can try to help troubleshoot.

D

default31896834x8it4jAuthor

Participant

Thanks for your help! I ended up deleting the video because nothing was
working to fix it.

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