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Stellar_giftcb35
Participant
August 22, 2026
Question

Can NOT Manage Plan - No Button or Link

  • August 22, 2026
  • 1 reply
  • 45 views

So none of these support articles match my exact situation. I got a new computer and needed to edit a photo. I went to use (supposedly free) Adobe Express. I am an Instructor so chose Adobe Express for Education - K12 Edition.  I did not know I was ordering a plan, I just went to use Adobe Express. I later received an email of this Plan for $0. I now wish to order Creative Cloud Pro for Students and Teachers. I am unable to order this plan due to having this Adobe Express for Education - K12 Edition plan. I even called support and they were unable to assist (how is that?), but stated I need to cancel this one plan before I could order the plan I now want. They stated they were escalating the issue (3 days ago) and were supposed to call back with the solution. They kept telling me to go to Manage Plan, but there is no manage plan button or option. I did NOT order it through a third party; I just went to quickly use Adobe Express to resixe 1 photo. It seems rediculous that I unknowing ordered a plan and can not cancel it so that I can pay them money to get the Creative Cloud Pro for Students and Teachers plan. One would think Adobe support should be able to do anything administratively; apparently not.

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    August 26, 2026

    Hi ​@Stellar_giftcb35, Thanks for reaching out and sharing the details.

    This appears to be an account level issue, which requires account specific information that cannot be handled through the community.

    For Adobe Express for Education accounts, your organization typically has an IT administrator who manages access and account settings through the Admin Console. I’d suggest reaching out to your organization’s IT administrator to check the current plan and account setup. They also have access to direct Adobe Support through the organization’s account and can raise the issue with the appropriate support team.

    I can also raise this internally with the relevant team to see if we can help get this resolved smoothly.

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