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David22624158njrf
Participant
Jan 13, 2022 4:13 PM UTC
Answered

Can't access admin console

Hello - I set up Creative Cloud Express and added the Google SAML setup to add my school's users. That all went smoothly, but now i cannot get back into the Admin Console. I am using the same account that I used to do the inital setup.

 

I have tried the incognito tip, but I still can't get back into the console.

 

Any ideas? 

 

Many thanks!

 

DWD

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Saquib.IqbalCorrect answer
Community Manager
Jan 13, 2022 9:28 PM UTC

Hi David, please have a look at the attached screenshot or go through this article for detailed information.

 

-Saquib

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4 replies

Community Manager
Saquib.IqbalCommunity Manager
Community Manager
Jan 13, 2022 8:53 PM UTC

Hi David,

 

We're sorry to hear that you've run into this issue! As this involves an EDU account we would suggest you please contact the IT admin in your organization for faster resolution. Also, please check out this article for more info.

 

Hope this helps.

 

Thanks,
Saquib

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David22624158njrfAuthor
Participant
Jan 13, 2022 8:58 PM UTC

Thank you for your reply, Saquib.

 

I am the IT administrator/admin for this setup. That is the issue I am having - i can no longer gain access to the admin console.

 

Do you have a phone number i can call?

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Community Manager
Saquib.IqbalCommunity ManagerCorrect answer
Community Manager
Jan 13, 2022 9:28 PM UTC

Hi David, please have a look at the attached screenshot or go through this article for detailed information.

 

-Saquib

Translate
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