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Can't access artwork in project I have created

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I have created several bits of artwork in a project I have set up. I now can't access the files, I am logged in correctly and have cleared cache, restarted, tried in 2 browsers. Nothing is working, any ideas?

Tarun SainiCorrect answer

Community Manager

Hi @Euan2671851075en,

Thanks for your patience. Could you please try again and let us know if you're still encountering this issue? Our product team has resolved this issue.

Regards,

Tarun

S

Sunny_Symphony0648

Participant

I am logged in on my profile both on the web (where my projects are visible) and on my phone. i can not access the projects or files on my phone. i have a iphone 15 pro. and the desktop is a windows 10 pro.

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Tarun Saini

Community Manager

Hi @Sunny_Symphony0648,

Thanks for reaching out! We're sorry to hear about this. Can you please try signing out and signing in again to your phone and let us know if that helps?

Regards,

Tarun

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MPM23434489phyd

Participant

We have the same problem. However, it involves the user who created the project and now does not have access to it herself. She needs to re-share the project with herself. Is there a permission issue here at Adobe? We have a managed business account.

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Euan2671851075enAuthor

Participant

Turns out I can access them through the Recent Files tab on the home page, also the business account holder can access them fine, through their account.

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Tarun Saini

Community Manager

Hi @Euan2671851075en,

Thanks for the update. I'd like to inform you that our product team is aware of this issue and will keep you posted once it is fixed.

Regards,

Tarun

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