Can't access branded templates [Spark question]

@OWM1,

Spark is now called Creative Cloud Express.  Do you have a paid premium plan to Creative Cloud Express or are you using the FREE starter plan?

https://www.adobe.com/express/

From which device are you accessing Creative Cloud Express?

[Moderator moved from Using the Community (forums) to Creative Cloud Express (formerly called Spark.]

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.