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Participant
Jan 31, 2022 12:28 PM UTC
Question

Can't access branded templates [Spark question]

Hello 

 

I can't scroll through my branded templates. It stops abruptly after displaying only the first few options.

 

Please advise. 

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5 replies

Nancy OShea
Community Expert
Community Expert
Feb 3, 2022 11:04 PM UTC

@OWM1,

Spark is now called Creative Cloud Express.  Do you have a paid premium plan to Creative Cloud Express or are you using the FREE starter plan?

https://www.adobe.com/express/

 

From which device are you accessing Creative Cloud Express?

 

 

 

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Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
Feb 3, 2022 10:58 PM UTC

[Moderator moved from Using the Community (forums) to Creative Cloud Express (formerly called Spark.]

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Nancy O'Shea— Product User & Community Expert
LinSims
Community Expert
Community Expert
Jan 31, 2022 1:05 PM UTC

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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OWM1Author
Participant
Jan 31, 2022 1:23 PM UTC

Adobe Spark 

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LinSims
Community Expert
Community Expert
Jan 31, 2022 1:34 PM UTC

Adobe Spark is not supported in these forums. You need to contact Adobe Spark support:

 

https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

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