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RedaIzo
RedaIzo
Inspiring
Oct 22, 2022 8:33 PM UTC
Answered

Can't add my Instagram account in Adobe Express schedule

Hello, 

 

I have tried everything. Switched insta account to business, added insta account in to META Center, my insta account is linked with a Facebook page. All is linked into META business suit. 

 

I keep getting this. In total, I've spent 1h30min, at least 54 attemps of connection, removing many times the business app integration, i did it, all into this troubleshoot, everything. It's beyond my tech-savvy skills now. I need assistance from the Adobe Team. 

 

What info can i provide?

 Thank you

R

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    RedaIzo
    RedaIzoCorrect answer
    Inspiring
    Oct 28, 2022 1:50 AM UTC

    I fixed it, had to make sure it was truly connected (insta account to facebook page to facebook business (owner of pages) 

     

    Through this link, i had to log back in multiple times : https://business.facebook.com/settings/instagram-account-v2s 

    View reply

    30 replies

    Mehak28949877vid9
    Participant
    Mar 19, 2023 8:38 AM UTC

    Hello. I am having trouble connecting my Instagram account which is not connected with my Facebook account. Is there any way around this? Thank you.

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      Lyn_D
      Lyn_D
      Inspiring
      Mar 20, 2023 12:03 PM UTC

      Hi @Mehak28949877vid9,

       

      Thank you for reaching out, and we're sorry you haven't been able to connect your Instagram account.

      We have moved your post to this thread as it is about this, and we thought you might find this helpful.

      Kindly follow the pinned steps above and let us know how it goes.

       

      We're here to help and looking forward to hearing from you.

       

      Many thanks,

      Lyn 🙂

      Translate
      Johandi267466705vsw
      Participant
      Jan 11, 2023 9:18 AM UTC

      Hi, I am having the exact same problem.

       

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        evan.sante
        Known Participant
        Jan 11, 2023 2:16 PM UTC

        Read my post above starting with "For stupid people like me..." and the post above it. That worked for me hopefully it’ll help you - CES

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          RedaIzo
          RedaIzoAuthorCorrect answer
          Inspiring
          Oct 28, 2022 1:50 AM UTC

          I fixed it, had to make sure it was truly connected (insta account to facebook page to facebook business (owner of pages) 

           

          Through this link, i had to log back in multiple times : https://business.facebook.com/settings/instagram-account-v2s 

          Translate
            evan.sante
            Known Participant
            Oct 28, 2022 12:58 PM UTC

            Unfortunately this isn't the correct answer for me!! I have FULL access STILL CAN'T CONNECT!!!!!!!!!!!!!!!

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            Lyn_D
            Lyn_D
            Inspiring
            Oct 28, 2022 4:42 PM UTC

            Hi @evan.sante,

             

            I've been able to connect to my Instagram fine, following the steps in the  Video .

             

            Could you kindly try and follow the steps from our Helpx Page?

            Also if possible could you send us a recording of the steps that you are taking?

             

            Many Thanks,

            ~Lyn

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            poby72
            Participant
            Oct 24, 2022 2:37 PM UTC

            I'm having the exact same problem. Tried everything just to use the scheduler to no success.

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              Lyn_D
              Lyn_D
              Inspiring
              Oct 24, 2022 3:23 PM UTC

              Hi @poby72 

               

              I'm sorry to hear you're also having difficulties, have a look at this Video and follow the steps this should resolve your issue. 🙂

               

              ~Best Lyn

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                evan.sante
                Known Participant
                Oct 25, 2022 11:59 PM UTC

                I'm having the same issue.   My page was created MORE then a week ago - CES

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                Lyn_D
                Lyn_D
                Inspiring
                Oct 24, 2022 8:10 AM UTC

                Hi @RedaIzo,

                 

                Thank you for reaching out.

                The Page you created on Facebook has to be at least one week old for the scheduler to function.

                Can you kindly confirm that the page is at least one week old before you tried connecting?

                 

                Thanks,

                ~Lyn

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                RedaIzo
                RedaIzoAuthor
                Inspiring
                Oct 24, 2022 8:15 AM UTC

                Hello indeed my instag page, and facebook are 8 years old.

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                Lyn_D
                Lyn_D
                Inspiring
                Oct 24, 2022 10:31 AM UTC

                Hi @RedaIzo,

                 

                Can you please confirm if you're talking about your Instagram account in general or your Facebook Page?

                 

                Thanks,

                ~Lyn

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