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Ashlyynnxo
Participating Frequently
May 18, 2022 3:19 PM UTC
Question

Can't delete folder in Adobe Express

Hi,

When I try to delete a folder in Adobe Express I made a long time ago, I can't delete it because it says the folder still contains projects I need to move out of it first. The thing is, there are no projects in it, it's empty. There's only one subfolder in it which I've already emptied too, but then this subfolder can't be deleted for the same reason.. Does anyone know how to solve this?

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19 replies

QuentinRoche
QuentinRoche
Participant
Sep 5, 2022 8:35 AM UTC
 

Bonjour, Peut etre que j'ai mal traduit mais je cherche a supprimer des dossiers avec des projets dedans   est ce possible?

 
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David__B
David__B
Legend
Sep 8, 2022 10:21 PM UTC

Hello @QuentinRoche , it is not possible to delete a folder containing projects. If you attempt to do so, you'll receive a message saying you must remove the projects first.   

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Merlins mind
Merlins mind
Participant
Jul 1, 2023 7:15 PM UTC

Dear David_B Can you give me that link to delete folders please?  

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David__B
David__B
Legend
May 18, 2022 6:53 PM UTC

Hi Ashlynn,

Are you still encountering the issue? I was able to reproduce it at first but it appears to be working now.

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    AshlyynnxoAuthor
    Participating Frequently
    May 18, 2022 7:41 PM UTC

    Hi David,

    Thank you for looking into it. I just checked and nothing has changed unfortunately. What is a bug anyway? 🙂

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    David__B
    David__B
    Legend
    May 19, 2022 2:38 PM UTC

    Thank you for testing, would it be possible to share a couple screen shots of the error for each folder? I tried recreating it again but it is still working okay for me. Is the email you use here on the forums the same as you use to log into Creative Cloud Express with? A bug is just something not working correctly in the software. Thanks for your help on this 🙂

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    David__B
    David__B
    Legend
    May 18, 2022 6:24 PM UTC

    Hi Ashlynn,

     

    I tested and was able to reproduce  the issue. This appears to be a bug. I'll report the issue to our developers. Thanks for posting about it and letting us know.

     

    Best,

    Dave

     

     

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