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Participant
October 6, 2024
Question

Can't download an mpg4 using Adobe Express.

  • October 6, 2024
  • 1 reply
  • 133 views

I can't download an mpg4 using Adobe Express. I was able to a week ago.

 

I tried Chrome and Safari and get an error message " download failed - an error occured whie downloading your file.  PLease try again"

 

Mac  - OS 12.7.5

 

I purged my cache and cookies.

I can download a still image.

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Community Manager
October 9, 2024

Hi

@sarah_ok

,

 

I understand you’re having trouble downloading an MP4 file using Adobe Express. Let’s work together to resolve this issue.

To better assist you, could you please provide some additional details:

  1. Have you tried downloading the file on a different browser or device?
  2. Are you encountering any specific error messages when attempting to download the file?
  3. Have you recently updated Adobe Express or your browser/device?

In the meantime, here are a few steps you can try:

  1. Clear Cache: If you’re using the web version, try clearing your browser cache and cookies. For the mobile app, try clearing the app’s cache.
  2. Try Incognito Mode: If you’re using a browser, try downloading the file in incognito or private browsing mode. 

 

Let us know how it goes.

 

Regards,

Tarun