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Gina233035039rtw
Participant
Feb 23, 2022 7:54 PM UTC
Question

Can't Download Creative Cloud Projects

My students are using Creative Cloud to create projects on Chromebooks, but when they try to download their projects, it just says "download failed" and they aren't able to download the projects. I'm not sure what the problem is. 

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2 replies

Community Manager
Manmeet2016Community Manager
Community Manager
Feb 24, 2022 12:24 PM UTC

Hi Gina, 

 

Sorry for the trouble. We will require a few details to assist you.

 

- Please share the screenshot of the error. 

- when was the last time that worked for you.

- Did you try any other browser apart from the one you are using.

- Any troubleshooting steps, if you have performed.

 

We will be looking forward to hearing from you.

 

Thanks,

Manmeet

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Gina233035039rtwAuthor
Participant
Feb 24, 2022 4:30 PM UTC

Hello,

 

It's too late to take a screenshot as it was yesterday, but it gave a download error message. We had used Adobe Spark before and didn't have any problems. This was the first time using it since they changed it. We restarted the computer, logged out an in, tried downloading different formats, etc.

 

Thanks,

 


Gina

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