Yes,I am getting same problem,mine adobe express android app has been keep crashing again and again when I am trying to export mine video project,I tried every possible way to resolve this issue (like--> reeboot,reinstall,clear data,etc.) . I hope that adobe will respond and resolve this issue.

Thank You,

Muhib

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defaultmh578yge5610

Participant

I am still getting this message. I logged out and logged back in and it will not let me publish my video. I haven't used any adobe stock images either 😞

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Polina28405478mavu

Participant

I can't download videos from my projecs on Adobe Express..can anyone help us?!

C

chrism79896832

Participant

same issue i am un able to download any animations I made for Instagram stories

Gwen5F86

Participating Frequently

Hi Eric,

There was a fix released yesterday. There was an issue with the licensing process of premium images... even for images that were just clicked on and not used in the final project. It should be working fine now. Hopefully you can report positively about it!

Thanks,

Gwen

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Shailesh307365651uko

Participant

Hi Gwen, Adobe express made my experience worst so far. I thought Adobe is a renowned brand so it should work better than any other tool. I was using Canva and invideo earlier to create videos for my YouTube channel and eventually I switched to Adobe express and it is worst. Canva is really better. First of all Adobe express is lagging a lot on any browser and and on any device and somehow I managed lagging and finally created a video of 48 minutes after a long long dedicated hardwork of 13 hours in 2 days and wowww, I can't download my video. Check the errors. Please fix it if you can or else delete this software from your servers because it is only time wasting. Don't suggest me more troubleshooting steps because I know what I am I doing. Just fix it if you can. Adobe should not promote such time wasting tools.

Tarun Saini

Community Manager

Hi @Shailesh307365651uko,

We're sorry to hear about your difficulties. Would you mind sharing your Adobe ID via private message to proceed further? We're here to help, just need some info.

Regards,

Tarun

J E L

Community Expert

Hi @ericl31926844 I was able to successfully create and download a test video as an .mp4 file. I used Brave browser with Windows 10. I don't see any issues. Please check that your browser or antivirus software is not blocking anything. Try logging out and back in with your Adobe ID. Switch to another browser as a test.

Go back to the home screen to see if your video is there. Click on the ... menu and duplicate the video. Then, go back and remove some frames to see if you can successfully export again. It may be that one slide is hanging everything up.

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Shree_Krishna4782

Participant

Send your mobile number

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Shree_Krishna4782

Participant

Can not download file

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Lisa240906418yz9

Participant

Tried sveral times to download video project with no luck. The message I am getting Oops! Something's gone wrong. There is a problem trying to publish your project, we'll look into it. Try again in a bit.

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Emily37062467ki9q

Participant

I'm getting this same error message. I've tried downloading Thursday, Friday, and Monday and nothing has worked. Did you find a work around?

Tarun Saini

Community Manager

Hi

@Emily37062467ki9q

,

We're sorry to hear about this issue. Could you provide more details on how to reproduce the issue? Is it possible for you to share the screen recording of the issue tp help you further?

We're here to help, just need some info.

Regards,

Tarun

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Christina24398796ztxj

Participant

Hello,

I'm also getting the same error message when I tried to download my video. I only used Unsplash photos (that I give credit at the end of my video) and included the creative common icons available in the Creative Cloud Express. I did not use any adobe stock images. I logged out of my account (on the web) and then signed back in but I'm still encountering the same issue.

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