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default8q397um7p2xu
Participant
December 13, 2021
Answered

Can't duplicate projects

  • December 13, 2021
  • 1 reply
  • 2440 views

Since the Express changeover (which happened with no warning, I might add), I find I can't duplicate projects. I have already tried clearing the cache. Is there a workaround I can use to make a copy of a project to work on? My current workflow requires this functionality.

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi There,

Sorry for the issue and the mixup regarding the announcement.

 

May I suggest to try a new "Incognito," "Private" or similar window in the browswer you are using. Logging out of Creative Cloud and then logging back in with your account info at adobe.com can also assist these kinds of issues.

 

@default8q397um7p2xu wrote:

Since the Express changeover (which happened with no warning, I might add)...

 

To address the product team directly, you can comment here. You can also file a bug there, which I suggest that you do if you have the time. I'm not on the CC Express team - just a moderator in the support realm for Adobe forums standing by to assist with any issues, if I can.

 

Please try these things and report back. The community awaits to assist further. 

 

Thanks,
Kevin

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
December 13, 2021

Hi There,

Sorry for the issue and the mixup regarding the announcement.

 

May I suggest to try a new "Incognito," "Private" or similar window in the browswer you are using. Logging out of Creative Cloud and then logging back in with your account info at adobe.com can also assist these kinds of issues.

 

@default8q397um7p2xu wrote:

Since the Express changeover (which happened with no warning, I might add)...

 

To address the product team directly, you can comment here. You can also file a bug there, which I suggest that you do if you have the time. I'm not on the CC Express team - just a moderator in the support realm for Adobe forums standing by to assist with any issues, if I can.

 

Please try these things and report back. The community awaits to assist further. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
D
default8q397um7p2xuAuthor
Participant
December 13, 2021

Hi Kevin, 

 

Thanks for your reply-- For anyone else having this issue, cache clearing didn't fix the issue, but an incognito window did. 

Thanks for your help, and I hope the rollout doesn't send too many more cranky people your way 🙂

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 13, 2021

    Hello there,

    Thanks for responding as to what worked for you. That's great! If this is going to be our only main issue, I can live with that. Sorry you got hit with it.

     

    Take care and have a wonderful week!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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