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karla521
Participant
August 31, 2023
Question

Can't Export to Instagram

  • August 31, 2023
  • 1 reply
  • 130 views
I don't know what the deal is, I have used Express for years and now the primary reason I use the program is gone. I can't post to Instagram. What is wrong? Please fix this,
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1 reply

Hep Svadja
Adobe Employee
Hep Svadja
Adobe Employee
August 31, 2023

Hello: 

 

So sorry you are experiencing this, can share some more details to help me figure out the issue: 

  1.  Is your Instagram account type a Business or Personal profile? 
  2. Is your account already linked to Instagram? 
  3. If the answer to the above is yes, can you relate to me exactly what happens when you try to post content? For example: do you just see an endless spinner, does say posted but doesn't end up on your account, or does the button not work at all when you hit Post? 

 

Hep Svadja, Product Manager of Adobe Capture, Adobe Color, & Creative Cloud Libraries
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