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Nathan1587
Participant
December 9, 2024
Question

Can't hear audio when editing in Adobe Express

  • December 9, 2024
  • 2 replies
  • 1257 views

Can someone please help me understand why, this week,  I can't hear any audio during editing, after uploading a (any) video to Adobe Express? The audio doesn't show in the timeline under the video. I also can't hear any audio that is added straight from Express. I can however hear the audio track after downloading the "completed" Reel. 


Sound is on and up. I can hear youtube audio for example. Nothing muted. Chrome. Browsing Data cleared/reset recently. 

 

Why do I pay for this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 replies

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SCJ462345
Participant
November 11, 2025

I figured it out! For me, it was an issue of whenever I tried to play music, the music would "play," but no sound would be generated. I finally realized that there was a muted microphone icon that would pop up on the tab I had Adobe Express open in as shown below. When I click on it, the music then unmutes and it works! No idea how or why this happened but in short: play so music, look at the tab, and click on the muted microphone icon to fix it. I hope this helps! 

 

 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
November 11, 2025

Hi @SCJ462345, That’s an awesome catch! Thanks so much for informing here!

 

The muted tab icon can definitely be easy to miss, and your note will surely help others facing the same issue.

We really appreciate you taking the time to share what worked for you. Insights like these make the community even more valuable. Keep sharing such finding here.

 

Best!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 10, 2024

    Hi 

    @Nathan1587

    ,

    Welcome to the community! We're sorry to hear about this. Do you get any error messages? If possible can you share the screen recording of the issue? Since when have you been seeing this issue? Also, did you check in another browser or in incognito mode?

     

    We're here to help, just need some info. 

     

    Best, 

    Tarun

    N
    Nathan1587Author
    Participant
    December 10, 2024

    Hi I didn't get any error messges. I mentioned having this issue THIS WEEK. I also mentioned Chrome in my message. I tried other browsers. I have attached a screenrecording showing an uploaded video with an empty audio timeline. The video plays fine in 10 other places.  Are we just killing time here?  Any suggestions?  n. 

      R
      remi_0471
      Participant
      November 6, 2025

      I am having the same issue. I add audio to an Adobe Express video and the video won't play. Also, I cannot hear any of the audio previews on Adobe Express. My audio levels are turned up on both my computer and Adobe Express. I can hear a YouTube video playing, I just can't hear anything out of Adobe Express.

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