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kena_3547
Participant
February 17, 2025
Answered

Can't upload PDF, content language not supported

  • February 17, 2025
  • 1 reply
  • 1162 views

Hi, 

 

I want to upload a PDF to Adobe Express but got the following message:

"We do not support converting content in this language".

The language in my document is English.

Other similar documents can be uploaded and amended without any problems.

Am I overlooking something? 

Correct answer kena_3547

Dear Amitej,

 

Thank you for your reply.

Please find attached document.

I eventually managed to amend the document in Adobe Acrobat, by changing it to a Word file, make some changes and save it as a PDF again. 

I'm still curious why I can't upload this document though.

 

Best Regards

 

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
February 17, 2025

Hey @kena_3547, Welcome to our Adobe Express community!! Thanks for posting here. 

 

We tried reproducing the issue, but it worked fine for us. Would it be possible for you to share the document that fails when you try to upload it to Adobe Express? We may need your document to investigate further. Also, let us know the fonts used in the document.

 

Until then, please check the font of the second doc that uploads to Adobe Express and try changing the font of the main doc and re-uploading to see if that helps. 

Please share your observations with us.

 

Best,

Amitej

K
kena_3547AuthorCorrect answer
Participant
February 18, 2025

Dear Amitej,

 

Thank you for your reply.

Please find attached document.

I eventually managed to amend the document in Adobe Acrobat, by changing it to a Word file, make some changes and save it as a PDF again. 

I'm still curious why I can't upload this document though.

 

Best Regards

 

David__B
Adobe Employee
David__B
Adobe Employee
February 19, 2025

Hi @kena_3547

Thank you for the additional details and sharing the PDF. I looked at the properties of the PDF in Acrobat. Even though the document is in English the data for the document said that it was in Chinese. I changed it to English in the properties and was able to convert it successfully. I'll attach the PDF that I converted the properties for and a screenshot.

Best,

Dave

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