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Lars318353117pqk
Participant
Aug 23, 2023 5:35 AM UTC
Question

Can't use Premium Features

Even though I got a Premium account, every time I try to upload a new font or change the size of a design (using the Google Chrome Browser on my laptop) there is an information showing up asking me to test Premium. So why doesn't Adobe Express recognize that I already got it?

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2 replies

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
Aug 23, 2023 6:19 AM UTC

Have you tried:

  • Signing out and back into your Adobe account.

If that doesn't work on its own then I'd try:

  • Signing out of your Adobe account;
  • Clearing cookies & cache;
  • Signing into your Adobe account.

 

With the new update to Adobe Express it may be just that your browser needes to refresh. 

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Lars318353117pqkAuthor
Participant
Aug 23, 2023 7:28 AM UTC

Thanks for your reply, but that didn't work either. Apparently something went wrong with the registration. I got an Email saying my admin gave me permission to use the Creative Cloud (all applications). Then I signed in but my account still says I'm on free plan - strange, ain't it?

 

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