Can upload photo when not signed in but not when signed in

Question

I am working on creating a flyer in which some of the photos I need the background removed. I can upload and do the standard removal with out being signed in. As soon as a sign in as premium member, I continually get an error on uploading the image saying failed to load image...Pretty odd if you ask me

Lyn_D · Answer

Hi @Staton3004214852fl,

Thank you for reaching out, and I'm sorry you are experiencing issues with the Adobe Express Background removal tool.

Do you mind sharing the type of device you access Adobe Express from and the troubleshooting steps you've already performed?

I'm looking forward to hearing from you,

Lyn 🙂

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