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Laura30039013zzf1
Participant
May 24, 2023
Answered

Cancelling- charged in error

  • May 24, 2023
  • 1 reply
  • 350 views

Hi,

I tried an Abobe Express free trial because this was the only way I could get an asset to download for use on my social channels (I was directed to use a template on Adobe Express created by the Digital Women Awards, I know you have a partnership with them and I am one of their award finalists) but when doing so, I entered an old email. I wasn't aware my trial period had ended and changed to a subscription as I wasn't getting the emails. I've now been charged for March and April. I have since cancelled but I would like to be refunded for March and April.

Thanks,
Laura

This topic has been closed for replies.
Correct answer kglad

you'll need to discuss that with adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 24, 2023

you'll need to discuss that with adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>

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