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Sam224995469xit
Participant
January 4, 2022
Question

Cannot accept library collaboration invite.

  • January 4, 2022
  • 1 reply
  • 1561 views

I click accept and it shows loading, then returns to Accept or Decline as if i never clicked Accept. 

 

Help! 

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    January 4, 2022

    Hi Sam224995469xit,

     

    Sorry for the trouble. When the project owner invited you did he select the email in the dropdown menu or type in your email manually? Would you be able to ask the project owner to type in your email manually and try again?

    Let us know if this works, we are here to help.

     

    Thanks,
    Saquib

      S
      Sam224995469xitAuthor
      Participant
      January 4, 2022

      Hi Saquip!

       

      Thanks for helping. 

       

      This is happening to our whole team, not only me. However, They did try to re-send it me multiple times after i tried all of the possible solutions on this forum that i found. The admin's response:

       

      The first time, I would type a last name and would be given a populated list, and chose the appropriate emails. The second time that I tested, I copy-pasted the email (Sam's) directly from her Contact Card in Outlook.
       
       
      We appreciate your help!
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