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amyhh
amyhh
Participant
March 17, 2026
Question

Cannot create files; for three weeks keep getting msg: "Something went wrong - please wait, we'll connect you when it's fixed"

  • March 17, 2026
  • 1 reply
  • 16 views

Cannot create files; for three weeks keep getting msg: "Something went wrong - please wait, we'll connect you when it's fixed." Further, there is a message at the bottom that says, “You’re currently offline, so you may not see the latest changes” - even though I am definitely online and connected to the internet. I wait, and nothing changes, the message remains until I close out. Please help!

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 18, 2026

    Hi ​@amyhh,

     

    We’re sorry to hear about the issue you are experiencing and for the delay. Could you share the URL of an affected Adobe Express file from your browser’s address bar when the error appears via private message?

     

    Regards,

    Tarun

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