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Stephanie24058407ruqt
Participant
April 21, 2022
Question

Cannot download file after deleting stock images

  • April 21, 2022
  • 2 replies
  • 189 views

I had three stock images in my video and I deleted them but now I cannot download the file due to a messa ge  saying "Sorry! You cannot publish a project without a license to the Adobe Stock image."

This topic has been closed for replies.

2 replies

M
Mo Martinson
Participant
May 4, 2022

THIS also happened to my team today! The stock images were removed, but we still could never publish. Had to remake the video from scratch. Please look into this, Adobe; seems like a bummer of a bug. 

M
Community Manager
Manmeet2016Community Manager
Community Manager
April 21, 2022

Hi Stephanie, 

 

We will try our best to assist you on this matter. Please be informed if you have permanently deleted files from the deleted folder, and there is zero possibility of restoring them. If you have not deleted them permanently, you can follow the steps from the link. Please check if this works for you and write us back with any observations along with the screenshot of the error. 

 

Thanks

Manmeet

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