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Danny317341400cse
Participant
August 17, 2023
Answered

Cannot download new Adobe Express

How do you access the new Adobe Express? When I try to access it, I get brought to an error page. This is terrible for me as I am a marketer and content creator who relies on Adobe Epxress heavily. 

    RachelHOSMHCorrect answer
    Participant
    August 17, 2023

    This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

    Hmmm… can't reach this page

    It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

    ERR_FAILED  _ 
     
    This is chrome 

    This site can’t be reached

    Check if there is a typo in new.express.adobe.com.

     

    • If spelling is correct, try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN
     
    The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.
    View reply

    15 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 17, 2023

    Hi @Danny317341400cse,

     

    We're sorry to hear about this. Would you mind trying this link:- https://new.express.adobe.com/ & let us know if that helps. Which browser are you using? 

     

    Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies. For more info, please check this link;- https://support.google.com/accounts/answer/32050

     

    Regards,

    Tarun

    Translate
      RachelHOSMHCorrect answer
      Participant
      August 17, 2023

      This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

      Hmmm… can't reach this page

      It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

      ERR_FAILED  _ 
       
      This is chrome 

      This site can’t be reached

      Check if there is a typo in new.express.adobe.com.

       

      • If spelling is correct, try running Windows Network Diagnostics.
      DNS_PROBE_FINISHED_NXDOMAIN
       
      The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.
      Translate
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