Skip to main content
D
default31729457lzdr5j
Participant
August 17, 2023
Question

Cannot open files; no brand access

  • August 17, 2023
  • 1 reply
  • 95 views
Hello - I am consistently getting errors when I attempt to open any past work since the new desktop version was launched, therefore I cannot access any of my existing files. My Brands have been erased as well. Can you provide any help here???
This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 30, 2023

Hi @default31729457lzdr5j,

 

We're sorry for your experience with the new Express version. Are you still experiencing the issue? Have you moved all of your files from the old version of Adobe Express to the new Adobe Express? Are you getting any error messages? If yes, could you please share the screenshot of the error message you see on your screen? 

 

Please check this article of Adobe Express FAQ for more information: https://helpx.adobe.com/express/express-faq.html

 

Let us know if that helps.

 

Regards,

Tarun

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices