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Known Participant
October 29, 2023
Question

Cannot publish or schedule posts

  • October 29, 2023
  • 1 reply
  • 675 views

I just made an Instagram story that I wanted to post via the Express app. When I click on "Share" and select the specific platform, then fill out the important details, the "Publish" button is grey and is unclickable. It does not change no matter what I do. Also, despite the "preview" working with the Instagram Post category, it keeps loading when it's selected to "Story".

I can download the file just fine, but it would have made it much easier for me to publish it via the app as I am a blind Adobe user and would make it more accessible that way.

My Instagram account is linked, so it should work fine otherwise.

Thank you in advance!

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Community Manager
December 27, 2023

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? Are you getting any error messages?

 

We're here to help, just need some info.

 

Regards,

Tarun

 

Participant
January 26, 2024

can you helpe me?