Skip to main content
Participant
July 12, 2024
Question

Cannot save file. Sorry, we were not able to license all stock content.

  • July 12, 2024
  • 2 replies
  • 519 views

I am trying to save a video file, but get this error, no image is marked with an failed icon so I don't know which on it is, I also have a premium account, so this should not  be happening.

 

 

 

 

This topic has been closed for replies.

2 replies

Participating Frequently
October 6, 2024

Same issues. Basic template. Worked two weeks ago. Now can't licence elements. Paid account.

Participant
July 12, 2024

I dont' know that hte F is going on, after deleting all the scenes it's still giving me the same message.  Must be a bug in Express.... I am using a youtube template called "Multicoloured Photo Scrapbook youtube"

David__B
Adobe Employee
Adobe Employee
July 15, 2024

Hi @mason3274472623h1

Sorry to hear about your difficulties. Please reach out to our support directly for the next step. They can be reached via 

https://adobe.ly/4cLPrK7


Thanks,
Dave

Adobe Employee
July 16, 2024

@mason3274472623h1 

 

Something's wrong with the group photo in that template. Once you delete or replace it, donwload works for me. I've notified the template team.

 

 

 

 

Sorry for the trouble.


Abhi G