cant download a completed project

Question

im using adobe express app on a windows 11 laptop

after designing a project - i hit the download button - and nothing

the words "file type" and "start download" are there - but nothing else

there used to be an option for jpg or png - but now i cant find them - please help

Manmeet2016 · Answer

Hi Mark,

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

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