Cant download slideshow created in Adobe Express

Question

Used Express to create a slideshow for a local school & was going to send a draft over, but I cannot for the life of me get it downloaded??!!! Every time it only gets to 20% then says "Download Failed"??!!!

I need to know if it's worth finishing it in Express?! I really need this to download?

I tried in Edge & Chrome. They both do the same thing???

What gives?? Please help me figure this out???

Lyn_D · Answer

Hi @SeanPatrick_,

Thank you for reaching out and sharing the screenshots.

I'm sorry to hear you're having trouble.

Please log off, clear your cache and cookies, and test in incognito mode. If this doesn't work, update your browser to the latest version. If available.

If you tried the above and it didn't help, please share with us the download URL from your project (Adobe ID).

Let me know how it goes, as I'm here to help.

I'm looking forward to hearing from you,

Lyn 🙂

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