Skip to main content
E
Eva255656269wlm
Participant
August 8, 2022
Question

Cant export / save project to camera roll on iPhone

  • August 8, 2022
  • 1 reply
  • 167 views

Hi community! Since the new update i cant save my projects directly to the camera roll on my iphone anymore. The button is just not there and cannot be added through the settings of the app or the iPhone. Does anyone have a similar problem? Cabt really use the app anymore without that feature 😞

 

Thanks and best regards!

This topic has been closed for replies.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 8, 2022

Hi there,

 

Thanks for reaching us, and apologies for the frustration.

I tried to replicate this, but it worked fine for me, I got the project saved in my camera roll, and the download option was available.

Would you mind sharing the screenshot of the app interface where the download option used to appear (Top Right side)? Also, could you please share the mobile app and iOS versions on your device? Please ensure both the app and iOS are updated. You may also try reinstalling the app and restarting the device once to check if that makes any difference.

 

Let us know about your observations; we are here to help.

 

Regards

Amitej.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices