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Cailin38882200xzdn
Participant
December 18, 2024
Question

Cant save a Instagram video I created in adobe express to Google Drive or Onecloud

  • December 18, 2024
  • 1 reply
  • 175 views

I cannot get Adobe to save a video I created to my Google Drive or Onecloud.  I used an adove template and I have resaved the video to 

fit the proper Instagram story and it wont save or export.  WHY?????

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1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 18, 2024

Hi 

@Cailin38882200xzdn

,

Welcome to the community! We're sorry to hear about the issue you're facing while saving the project. Would you be willing to share a screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

 

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4gpRIwA

 

Regards,

Tarun

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