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Participant
November 1, 2024
Question

Charged me for cancelled subscription

How can adobe charge me for my cancelled subscription of adobe express 

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    2 replies

    kglad
    Community Expert
    Community Expert
    November 1, 2024

    if you failed to cancel during the free cancellation period AND you committed to a one year subscription, there's a penalty.

     

    check your account to see, https://account.adobe.com

     

    then if anything appears incorrect to you, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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    kglad
    Community Expert
    Community Expert
    November 1, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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