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Q
quintus_8906
Inspiring
October 29, 2025
Answered

Clip Maker- Unable to process or show status

  • October 29, 2025
  • 1 reply
  • 66 views

Hi,

 

I am unable to use Adobe Express Clip Maker. Has anyone else had this issue and possibly have a solution. The file i am uploading is 961MB. It analyse the video and when i gets to 5% it stops and give me the following message:

 

 

Correct answer quintus_8906

Hi Tarun,

Thank you for your reply. I tried Clip Maker again this morning and it worked fine. There was a major outage last night affecting multiple platforms - i think that was the issue.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 29, 2025

Hi @quintus_8906,

 

Welcome to the community! We're sorry to hear about the difficulties. Is it possible for you to share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know how it goes,

 

Regards,

Tarun

Q
quintus_8906AuthorCorrect answer
Inspiring
October 30, 2025

Hi Tarun,

Thank you for your reply. I tried Clip Maker again this morning and it worked fine. There was a major outage last night affecting multiple platforms - i think that was the issue.

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