Colleagues unable to edit text in templates

Forum|Forum|1 year ago
December 3, 2024
1 reply
397 views

Hello! I have created my brand in Adobe Express and uploaded our brand fonts. I have shared the brand and templates using this brand with colleagues. However, they are unable to edit the copy. They can move elements around, but the copy is not editable. Does anyone have a solution to this?

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Tarun Saini

Community Manager

Hi

@katherinef92778735

,

Welcome to the community! We're sorry to hear about this issue. Please double-check whether the edit access is shared with your colleagues. Is this happening just with one project or many? Try duplicating the project, share it with your colleagues and try again.

Also, can you ask them to on another browser to check if that helps?

Regards,

Tarun

katherinef92778735Author

Participant

Hi Tarun

They have edit access to the templates share with them - however the text has a crossed out pen icon on the text boxes.

It seems that the font is the issue, as it is a licenced font I have uploaded. I uploaded our font to the brand area, which I have also shared with colleagues (with edit access). Do they have to manually upload the fonts, too?

Many thanks
Katherine

David__B

Adobe Employee

Hi @katherinef92778735

Are you using an enterprise type account? If so, could you open a support case for the issue through the admin console as described here: https://adobe.ly/3Dbr0sy

Best,
Dave

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