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T
TTOWN71
Participant
April 25, 2023
Question

Connect to instagram, but Scheduler will not post

  • April 25, 2023
  • 1 reply
  • 205 views

I can connect and post to every social media account. Express Scheduler (Desktop) says I am connected to Instagram, but I keep getting the failed message below. 

Does this mean Adobe will contact me? Not sure what to do, as publishing via the app defeats the purpose of the scheduler. Ironically it will post t the FB account I had to open in order to link my Insta Business account to it.

I have prepare 36 days of content and need to publish ASAP.

What should I do here?

This topic has been closed for replies.

1 reply

Winnie_M
Winnie_M
Inspiring
April 28, 2023

Hi @TTOWN71,

 

Thank you for reaching out, and we are sorry you're having issues uploading your videos to Instagram via the Express Scheduler, as we know how frustrating it can be.

 

Please follow this link for the media specifications on social media posts.

 

If, after following the specifications and you are still having trouble, kindly send us a walk-through video of your steps showcasing the error and one of the 36 days of posts you are trying to upload.

 

We're here to help.

 

Thanks,

Winnie

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