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Participant
May 25, 2023 11:02 AM UTC
Question

Connecting to Facebook

When trying to connect to Facebook, after I click opt in to all current and future pages, the pop up goes white and nothing happens. I have tried several time and the same thing happens. 

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4 replies

Participant
Aug 7, 2023 12:46 PM UTC

Hi I have the same problem

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Lyn_D
Inspiring
Aug 7, 2023 5:51 PM UTC

Hi @Valerie29518983msts, @Suzy26634324p79z, & @Luke24495956dp3j,

 

Please check your popup blocker setting, see if Adobe Express has been set to allow, and get back to me.

 

Thanks,

Lyn

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Lyn_D
Inspiring
Jun 2, 2023 1:24 PM UTC

Hi @Suzy26634324p79z,

 

Thank you for reaching out, and I'm sorry to hear you're having issues connecting your Facebook account.

 

Have you already tried updating your browser to the latest version, if available or clearing your cache and cookies?

If you've already tried these steps and it didn't work, you can also try to access Adobe Express in private/ incognito mode or from a different browser.

 

I'm looking forward to hearing from you on how it goes,

Lyn 🙂

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Participant
Jun 5, 2023 3:00 PM UTC

Same issue. I've tried it in every browser. I can connect every type of account but Facebook.

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