Connection establishing Issue with Instagram Business account

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I do have a IG and FB business accounts. However, I am not able to conncet only to IG business profile, while I can connect no problem as personal user. I only see this screen. Any Idea what causing it?

Problem or error

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L

L.J._online

Participating Frequently

has this been solved? it's not possible to connect IG business account.

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D

dragceo39962830

Participant

Prevodi i uvek prevodi na srpski jezik hvala ali sve jezike sveta na Srpski jezik

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Amitej S

Community Manager

Hi @roppongi000,

I want to notify you that the Instagram 'Creator or Personal Profile' gets linked directly to the content scheduler. However, the user needs to connect an Instagram Business account through a Facebook account, which includes the Instagram and Facebook page; this is a Facebook/Instagram requirement.

I'd recommend you check the community link and the articles shared: https://community.adobe.com/t5/adobe-express-discussions/business-instagram-account-won-t-link-to-scheduler-without-a-facebook-account-i-don-t-have-facebook/m-p/13025364#M2334

Let us know if that helps.

Thanks,

Amitej

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Redn4v

Known Participant

no, that's not the problem. Our accounts are working in the business along the pages. This is an issue specifically with instagram authentication in Adobe Express. Please resolve this for subscribers

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