constant bug, not saving any of my files or changes i make

Question

is anyone else having this issue today?  so frustrating, was supposed to be working on something for a client and i can't continue the work with this bug

Winnie_M · Answer

Hi @ema.k,

Thank you for reaching out, and we are sorry to hear you are experiencing difficulties with your files.

We are here to help as we know how frustrating this can sometimes be.

In order to help you, can you tell us what browser, browser version and operating system you are using? Did you try to clear your browser cache and cookies and be in incognito mode? Can you try with a different browser and/or device if possible? Let us know if you're using mobile or desktop for your project as well as which OS you are using, ie iOS/Android, etc. Can you send a screenshot or a screen-record so we can see what you're experiencing?

We're here to help and looking forward to hearing from you.

Thanks,

Winnie

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