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default28vz1l9m6ufr
Participant
March 20, 2025
Question

Content scheduler wont let me post to instagram with new 3:4 image ratio

I'm trying to schedule out content for my Instagram as I have in the past, but I get an error that says my images must be in the old 1080x1080 format?

3 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 21, 2025

Hi 

@default28vz1l9m6ufr

 

Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue you're seeing?  Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Regards,

Tarun

 

 

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funny_focus
Participant
April 6, 2025

Hey, He is indeed correct. I've recently wanted to switch over to the Adobe scheduler and noticed it will only let me post 1:1 ratio. Instagram actually allows native image size now and this is very limiting. I deal with photography and don't want to crop.

Any advice?

Thanks in advance.

Fran

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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 7, 2025

Hey @funny_focus, thanks for reaching out, and welcome to our Adobe Express community! 

 

Please go through the media specifications for the social platforms for scheduling here: https://adobe.ly/4lmAK4Y. Then, try again from incognito/private browsing mode and share your observations.

 

Best,

Amitej

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