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Valentina29416786bd9m
Participant
April 15, 2023
Question

Crashed and deleted my project

Hello! 
Im about to cry! Need your help! 
I was working on Adobe Express and the app crashed and deleted 5 hours of progress...how can I recover the deleted work?? 

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    2 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    April 20, 2023

    Hi @Valentina,

     

    This sounds frustrating.

    Projects in Adobe Express get saved simultaneously as being worked on. Only a stable internet connection is required.

    If the work were synced, it would appear under the Projects tab. Try signing out and back in. You can also try logging in to the mobile app and check if it shows there.

     

    Thanks,

    Amitej

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    Ethan2961289532lc
    Participant
    April 27, 2023

    The same thing happened to me and when I try to log in with the app it just says error and kicks me.

     

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