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Known Participant
January 12, 2023
Question

Creation Templates is extremly slow

  • January 12, 2023
  • 1 reply
  • 221 views

Subject says it all. When creating a template from a simple picture with 2-3 text layers, the template creation process is extremely slow. It has taken up to 30 minutes to have something ready as a template. Is this a temporary problem? 

 

Thanks

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1 reply

Lyn_D
Inspiring
January 12, 2023

Hi @swi_visual,

 

Thank you for reaching out.

 

We are disappointed to hear that Adobe Express is operating slowly for you.

I've tested it, and it has worked without any problems.

 

Kindly try clearing the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

 

Another option is to restart your device and see if this resolves.

 

If the steps above don't work, you may also want to conduct a speed test here, as the problem you are having trouble with may be due to a slow network connection.

 

Many thanks,

 

~Lyn 🙂