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H
hegercreative
Known Participant
February 3, 2022
Question

creative cloud express project hangs on load

  • February 3, 2022
  • 1 reply
  • 1859 views

All I get when I try to work on this project is a screen with all the artist quotes. It hung all night long and I cannot get it to load. I duplicated the project and still will not load. I can open other projects, just not my most recent. Ive tried opening it from recents list as well as my projects.... Any thoughts on how to remedy this? Ive also logged out of CC and back in to no avail.

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1 reply

S
Community Manager
Saquib.IqbalCommunity Manager
Community Manager
February 3, 2022

Hi there,

 

Sorry about that. Not what we want to hear. Would you be able to clear cache and try again with the incognito/private mode on the browser you are using? Also, try again on another network/wifi?

 

Let us know if it works. We are here to help.

 

Thanks,
Saquib

H
hegercreativeAuthor
Known Participant
February 3, 2022

That did not work. Ive also tried using Chrome and Safari (which is what I used to create this project). Restarted my computer. Quit all browsers, cleared cache, dont have another wifi network to log into.

 

It also hangs when I try to download the project... corrupt file perhaps?

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    February 3, 2022

    Hi there, is this project owned by you or collaborating? Regards^Saquib

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