Creative files are deleted | need to recover

Forum|Forum|10 months ago
May 27, 2025
3 replies
936 views

Shared many documents from a colleague via the invite to share in Adobe Express. The access to the files is now lost. Going through email with the link to the files in Adobe Express and then get an error message that the files have just disappeared. Is there a way to retrieve the files? ugh.

Collaboration

imprint_designAuthor

Participating Frequently

Hi Amitej S

Everything is gone from the closed Enterprise Adobe account—the brand assets, the individual files that were created, and the ones that were shared. It's as if I was logging in for the first time with a brand new account. Do you have any other suggestions for recovering the files?

Amitej S

Community Manager

@imprint_design, For this particular scenario, I'd suggest you reach out and work with our dedicated support team. They can be reached here: https://adobe.ly/43gXTii

imprint_designAuthor

Participating Frequently

Amitej S

Thank you for the recommendation to contact the support team. I have been able to download the cloud files from the previous user. These Express files are identified as .express files, and I'm now unable to import these into Adobe Express to use the previous work. I did see another post in the Community (from February) that said there is no way to import .express files into Adobe Express (? so many fundamental flaws), can you let me know if that is still the case now (May 2025)? If the cloud files are inaccessible, then what is the archive value of having them if they cannot be seen or used? Thanks.

imprint_designAuthor

Participating Frequently

Hi Amitej S

Yes, when the files were shared both accounts were active and Enterprise level accounts. In the past month, the original email address that shared the files has been closed; however, my account is still active and originally I was able to edit / collaborate on the file.

Amitej S

Community Manager

Thanks for confirming @imprint_design! In that case, please reach out to the organization's IT administrator and ask them to see if they can still access the closed enterprise account. If it's accessible, share the required files with you, along with edit access, and then, from your account, create a duplicate of each shared file.

Amitej S

Community Manager

Hey @imprint_design, Welcome to our Adobe Express community! Please confirm if the Adobe ID from which these projects were shared with you is active or discontinued. Also, let us know if these accounts (yours and your colleagues) are enterprise accounts?

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