Desktop to Mobile Sync

Hi,

Request to Adobe.

Please release new versions on supported platforms simultaneously.

Tx

mj

iMSD

Hi @sethl22434918, please see this thread with similar reports of syncing problems. It started last year and has continued through to last month: https://community.adobe.com/t5/adobe-express-discussions/syncing-issues-with-app-and-computer/m-p/13604238#M6306

The latest Adobe message in that thread is this:

Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, now available for download/ update in your app store. Also, please ensure your devices run on the latest OS for iOS v16.3.1. Once your adobe Express App and device are up to date, kindly ensure that your sync only over wifi is turned back to its original setting, test the app, and confirm if the fix has worked.

Please confirm you have tried these steps first and let us know if you still have the issue.

This isn't truly a bug. Since the new desktop version of Adobe Express was launched in August syncing between desktop and mobile is not possible. You can still work on mobile and then convert the files to work on desktop afterwards, but it is not possible to start on desktop and finish a project on mobile. 

A new mobile version is in beta testing but there is no news at to when we will see it.