desktop vs app

Question

So I can acces my old Adobe Spark projects on the deskto but not on the app. However if I make a new project on the app it shows on the desktop.

Manmeet2016 · Answer

Hi Alexis,

Thanks for reporting this issue. We will be happy to help. Can you please try logging in with the same email/user id under which you had all your projects and check if you can access them? We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses.

Thanks

Manmeet

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded