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3 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 14, 2023

Hi @default34250442gjloqt, Our team has been working on the issue. Can you check if it is fixed for you? 

 

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Goddess#13
Participant
December 15, 2023

I'm experiencing this same issue and as of 11:13 pm EST 12/14/2023 it still isn't working for me. Even when I go into my libraries and click on download, it'll just send me back to the editing page whe the download button is still missing. 

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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 15, 2023

Hey @Goddess#13,

 

If you're still having trouble with this issue, then please share the console/network logs with us.

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

I'll reach out to you via DM, and you can share the log files there. 

 

Thanks!

 

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