download??

Forum|Forum|2 years ago
December 14, 2023
1 reply
208 views

where the heck did download go, a thumbnail isn't very useful if I can't download it

This topic has been closed for replies.

Amitej S

Community Manager

Hi @default34250442gjloqt, Our team has been working on the issue. Can you check if it is fixed for you?

G

Goddess#13

Participant

I'm experiencing this same issue and as of 11:13 pm EST 12/14/2023 it still isn't working for me. Even when I go into my libraries and click on download, it'll just send me back to the editing page whe the download button is still missing.

Amitej S

Community Manager

Hey @Goddess#13,

If you're still having trouble with this issue, then please share the console/network logs with us.

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs.

I'll reach out to you via DM, and you can share the log files there.

Thanks!

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