Skip to main content
D
default34250442gjloqt
Participant
December 14, 2023
Question

download??

  • December 14, 2023
  • 1 reply
  • 202 views
where the heck did download go, a thumbnail isn't very useful if I can't download it
This topic has been closed for replies.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 14, 2023

Hi @default34250442gjloqt, Our team has been working on the issue. Can you check if it is fixed for you? 

 

G
Goddess#13
Participant
December 15, 2023

I'm experiencing this same issue and as of 11:13 pm EST 12/14/2023 it still isn't working for me. Even when I go into my libraries and click on download, it'll just send me back to the editing page whe the download button is still missing. 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 15, 2023

Hey @Goddess#13,

 

If you're still having trouble with this issue, then please share the console/network logs with us.

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

I'll reach out to you via DM, and you can share the log files there. 

 

Thanks!

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices